Frequently Asked Questions
Everything you need to know about shopping with Fishlist
What is the standard delivery timeframe for orders within Singapore?
We offer standard doorstep delivery within 3 to 5 business days. For urgent fashion needs, express next-day delivery is available at checkout for a flat fee.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of receipt, provided the items are unworn, unwashed, and have all original tags attached. Please note that sale items and intimate wear are non-returnable.
How do I ensure I pick the right size?
Every product page features a detailed 'Size Guide' with specific measurements. As fit can vary between brands, we recommend comparing our measurements against a similar garment you already own.
What payment methods do you accept?
Fishlist accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and local payment options including PayNow and GrabPay for a seamless checkout experience.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to our courier partner's portal to monitor your delivery status.
Are the colors of the clothes accurate on the website?
We strive to display our products as accurately as possible. However, actual colors may vary slightly depending on your monitor settings and studio lighting conditions.